Senior PHP Developer
Full time - Night Shift
The purpose is to create a bridge between the Company and the Customers. Our Live chat agents serve as the primary point of contact for customer inquiries through our live chat portal.
Duties & Responsibilities:
Ensuring good quality service level by ensuring courteous and prompt response.
Ensuring that all queued customers are entertained through live chat and no one has left the chat without the query being answered.
Forward all email quotations received from customers to the respective sales team.
Agent must be hands-on with the knowledge of all country’s import policies for educating customers.
Qualification & Experience:
Minimum Bachelor’s Degree
2-3 years of core Livechat experience in the field of Inbound/ Customer Services
Perfect command of the English language (verbal and written both)
Fast typing skills is a plus (40 WPM)
Hands-on experience of CRM/Livechat systems
Proficiency in Microsoft Office